Returns & Refunds Policy

Thank you for shopping at Motshelo. We believe that in order to have the best possible online shopping experience, our customers should be happy.

Order Cancellation

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 7 days. Cancellation of orders by the client will attract a 10% charge for administration costs.  

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Product Returns

If you are not entirely satisfied with your purchase, we're here to help.

The purchased products can be returned within 7 days from the receiving date of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product is returned within 7 days of the receiving date. 

  • The product is in its original packaging

  • The product isn't used or damaged

  • You have the receipt or proof of purchase

  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By phone number: 00267 7 333 4 999

By email: sales@motshelo.africa

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

P O Box 5467

Gaborone

Botswana

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Motshelo.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 00267 7 333 4 999

By email: sales@motshelo.africa